Frequently Asked Questions
WHO ARE YOUR COMPANY'S CUSTOMERS?
Our company specializes in the production of ribbons, shoulder straps, canvases and ropes in the field of leather goods, footwear, clothing, underwear, beachwear, furniture, healthcare and safety.
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Our customers are the most important fashion BRANDs and their artisans, who use our components as accessories for their articles (the ribbons and strings of the bags, the shoulder straps of the backpacks, etc.).
HOW CAN I CONTACT THE COMPANY?
Our company can be contacted by telephone through
the number ( +39 ) 0332 94.98.82
at the following times: MON-FRI 08: 00-12: 00/13: 30-17: 30,
by fax at ( +39 ) 0332 94.96.24 ,
by e-mail to the address info@mapeltextile.com ,
and by filling in a convenient "form" in the area Contacts of this site.
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Depending on your needs, you will then be contacted by one of our Representatives, who will respond with attention and professionalism to your every need.
HOW DO YOU REQUEST A CATALOG OR EXAMPLES OF ARTICLES PRODUCED OR SAMPLES OF THE MATERIALS USED?
To request a catalog or examples of parts made by us (even in more materials and colors available) it is necessary to contact our company in advance.
Depending on the most appropriate solution, you may be sent the selection of items closest to your needs (from the thousands of products made throughout our history), or the creation of pre-production samples, to be validated with a "master ", Before the subsequent industrialization.
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For specifically complex situations or particular sectors we may also have an appointment at your headquarters, with one of our representatives, or in the sample room of our company.
WHICH PRODUCTS ARE AVAILABLE IN THE COMPANY WAREHOUSES?
Our company manufactures almost exclusively products to order, very often using scheduled orders, to offer the availability of what is requested in the shortest possible time.
This is possible thanks to the presence in our warehouses of a very large assortment of raw materials (divided by type, size, density, color, etc.) and the careful planning and monitoring of production processes, capable of cyclically supplying the most requested standard items. .
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Although we do not carry out any stock-service, we are able to respond in a reasonably short time to most needs.
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For any type of urgency please contact us and we will try to find together a possible solution to your problems.
WHICH COUNTRIES DO YOU SHIP TO?
The products we make are delivered to almost all countries in the world, collaborating with most of the carriers, who collect the goods from our warehouses on a daily basis.
WHAT ARE THE STANDARD DELIVERY TIMES?
Standard products are normally shipped within 20 working days. More specific indications are however contained in the written order confirmation sent to the customer, which shows in the body of the same the expected or confirmed delivery date at our. warehouse of the requested product. This date is not the date of arrival of the material to the Customer but the one on which the Customer or the Carrier in charge may have the availability of the goods.
The confirmation date may possibly postpone the same delay time that the Customer uses in returning the order confirmation signed for acceptance, or the period for having the specific approved "Master", when foreseen.
WHAT ARE THE MINIMUM ORDER?
Tapes:
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minimum quantity: 500 meters (for less than 500 meters there is a "cost of setting up the machine").
Shoulder straps:
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minimum quantity: pieces necessary for the development of 500 meters of tape (equivalent to about 1000 pieces for an average shoulder strap of 48-50 cm.). For values smaller than the minimum quantity and / or non-standard colors, it is possible that a “set-up cost” may be charged.
Canvases:
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minimum 1000 meters.
Strings:
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minimum 1000 meters.
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Due to the intrinsic type of processing of the articles on the looms (due to tensions of the adjustment elements of the machinery, size and twisting turns of the yarns, types of selected wefts, etc.) all quantities of our products can normally be supplied with a tolerance of +/- 20% with respect to our order confirmation.
WHAT ARE THE ADDITIONAL PRODUCT COSTS?
The standard production costs are calculated to offer the best quality / price ratio of what is desired, in relation to the minimum quantities of product necessary to reduce fixed costs (tooling, etc.) and still allow a certain flexibility within the available options. .
When these limits do not fall within the customer's demand, it is possible that Additional Expenses may be charged, notified in advance during the budgeting phase or during the order phase, such as:
contribution for the "putting into the machine": it is the cost applied for all the preparation and tooling operations of a machine. This fixed cost, which affects times that normally range from a few hours to the whole day, is normally absorbed by a minimum quantity of pieces to be produced (minimum production or minimum order);
contribution for "installation costs": it is the cost applied to create a specific tool or equipment necessary for the production of a "customized" product required by a single customer (such as a LOGO), which cannot be used for the production of other articles. This cost can be renewed, upon prior notice to the Customer, at the end of the useful life of the tool or equipment, to reproduce again the element necessary for the production of what is required;
expenses for carrying out tests or declarations of conformity: these are costs that can be attributed to meet specific needs not prescribed by Community Laws or desired by the Customer in precise representations (such as tests for RLS to be carried out with our affiliated Laboratories, Prospectuses or Questionnaires which require data analysis and the use of specific internal staff or consultants external to the company). It is understood that the company will in any case not attribute any cost for the supply of documentation required by the law of the territory of competence, such as for example Safety Data Sheets of the materials used or Reach Certificates of Conformity, provided that what is necessary to the Customer is requested and confirmed by ns. company at the latest with the formalization of the relevant order.
WHAT IS THE MASTER PRODUCT?
The "Master" product is the reference article approved by the Customer during the sampling phase, which our the company realizes to faithfully replicate what is specifically requested, within the limits of possible tolerances for the given product.
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This article, once viewed and approved by the customer, must be returned to our. company, before its production has started.
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It acts as an element of comparison for any disputes related to the discrepancy between what is requested and what is supplied.
The "Master" article is never foreseen for standard articles supplied directly by the company, nor for continuous ones.
WHAT ARE THE EXPECTED TOLERANCES ON THE PRODUCTS?
The dimensional tolerances provided on our. products are normally in the order of a few tenths of a millimeter (and on some materials even of a millimeter), for all items made.
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The measures of the products may also undergo changes, due to significant variations in temperature and humidity, depending on the type of material chosen (for example in the combination of products / colors).
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Our Quality Control system is always careful to offer what the customer needs.
HOW DO I PLACE AN ORDER?
The order can reach our company in any form (phone call, email, certified email, fax, access to a portal, etc.).
It must contain all the essential conditions for its full recognition and understanding, such as, for example, personal data, contact details, unique references to products and related technical and economic conditions (such as article codes and descriptions, UM, quantities, agreed prices, desired expiry dates, established payment conditions, currency, SDI code, etc.).
If any of the necessary elements are missing, you will be contacted in advance by one of our representatives.
The recognition of an order received from a Customer takes place by sending an Order Confirmation by Mapel, which contains all the General Supply Conditions.
To certify the complete correctness of the same, the Customer is required to verify it and to send it back appropriately stamped and signed, for approval.
From the arrival of our signed Order Confirmation and the receipt in Mapel of the master approved by the Customer (where applicable) the obligations we assume with the same take effect.
IS IT POSSIBLE TO CANCEL AN ORDER OR MAKE A RETURN?
For the specific cancellation of an order it is necessary to contact our company and check the progress of the same.
If the order has not yet started and no costs have been incurred for its preparation, it can be accepted by us as canceled and for this you will be provided with a specific communication.
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The case is different for returns, which due to the specific nature of the product commissioned and defined as "made to measure", for a "seasonality" or for a "small niche of customers" cannot normally be returned.
WHAT ARE THE PRODUCT WARRANTIES?
The warranties provided on the commissioned product are only those provided for by law by the regulations in force in the territory which it is responsible for, in conditions of normal application of the same.
Therefore, we are not liable for any improper use or for any extension to product damage.
Any slight defects (aesthetic, dimensional, physical / chemical, etc.), where present, do not normally affect the functionality of the delivered product, nor its value.